Author: John
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AI Agents and a New Approach to Testing
In the world of Generative AI, flashy demos are commonplace, but stable, reliable production systems are rare. Given almost anyone with access to ChatGPT can quickly create an engaging piece of functionality, what is stopping them from taking those systems into production? Simply put, it’s simple to stand up a system that performs a narrow…
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Case Study: HomeRiver Group, Predicting Homeowner Churn
1. Introduction HomeRiver Group (HRG) is one of the nation’s leading residential property management companies. They’re known for their exceptional level of service – both to tenants and homeowners, and strive to find ways that technology can help them continue to execute on their mission. Like many property management companies, though, they’re always looking for…
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Case Study: Chat Agent Unit Testing Framework
1. Introduction In a healthcare industry known for inefficient human-powered workflows, many companies seek to provide health systems with tools to help them operate more efficiently. These companies, as well as many others, are looking for ways to build agentic solutions while maintaining transparency and trust with their customers. 2. Problem A leading healthcare company…